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Explorer will teach etiquette

January 31 2007
14:15

In the Russian trains introduced new rules of etiquette for the conductors.

"Fundamentals of professional etiquette" created a branch of JSC "RZD" - Federal Passenger Directorate established on the basis of psychological literature and analysis of practical experience reserves conductors.

Valery Shataev said that the conductors are the face of the company and create a first impression about the quality of service. A polite and friendly guide is the guarantor of security and comfort of passengers.

"Fundamentals of professional etiquette" about the image and how to make it more positive. The brochure notes that the visual appeal of the conductor plays a very important role.

Employees of passenger trains should dress neatly, and women - a moderate use of cosmetics and perfumery. Tells Blotter.ru

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