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Telephone etiquette - it's everyone should know!

May 13 2007
09:00

Integral part of business communication - is talking on the phone. It was on the phone there is a significant part of official contacts with partners, government officials and clients. Sometimes ignorance of telephone etiquette causing irreparable harm to the reputation and image of business people.

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The basic requirements are simple telephone etiquette.

Agreeing on a call, always specify when it is convenient to do so. After dialing should not be long to keep up, if on the other end there was no answer. Maximum waiting time - 6 times. If you are instructed to call the person you're interested officer or secretary, then you should be ready at any moment to connect to the conversation.

Do not forget to say hello. Always and with everyone. Psychologists recommend that say: "Good day" and not "Hello" as the last word more consonants. Say "Good morning" and "Good evening" is also not desirable: we work - a day.

After greeting invite to the phone you're interested in a man, then introduce yourself - first calls himself the one who's calling. Not permitted to call themselves, if the place does not have the person with whom you need to talk. You can ask when it will be on site, or ask anything to him to pass.

Not worth asking, "Who are you? And what is your phone number? ", But you can specify whether you dialed the number and phoned there to wherever they wanted. If you have the wrong number, then the next set immediately indicate, that there is a number that you need. If the conversation was interrupted for technical reasons, we must call back to the initiator of the conversation.

A telephone call must comply with the requirements of brevity. Do not forget: time - money! Recommended duration of business conversation does not exceed five minutes. It will be very kind of you, if at the beginning of a conversation, you ask whether the interviewee time and to what extent. If it is busy, apologize and ask when to call back.

Answering the phone call, you must remove the tube until the fourth or fifth call, perfect - after the second. Such answers as "Yes", "Hello!", "Yes!" In the service conditions are unacceptable. Business etiquette recommends that a scenario first words of greeting with regard to the specifics of your company, the company. You can not call them names, restricting only the symbol of his office or department. It is important to dial your number man knew exactly where he rang and someone talking to him. If the phone asking your colleague, indecent figure out who he asks.

If you are very busy, the phone is better off, or ask to answer the phone calls the Secretary. If your office is a client or visitor, the communication with him is certainly a priority. Should answer the call only to find out who is calling and announce when you can call back or ask them to leave my number and promise to call him back later. If you visit, and you need to call, you should apologize to them, and the call to try to make as short as possible.

Under the same conditions as the call ends the one who rang the bell.In conversation with the head of the initiative should come hang of it. (By the way, in their outside environment such as the privilege is a woman). If the conversation is prolonged, it can be summed up using the phrase: "I believe that we have discussed all the issues," "Thank you, that you have given me time" and the like. Try not to be impatient, leave a good impression about yourself.

It is considered bad form to call home on business or on personal mobile phone. Business people with a good reputation should have time to do their job during working hours. If your business partner has provided you with the number of your home or mobile phone and allowed to call at any time, do not understand it literally. In the case of appointment or in extreme circumstances of course you can call after hours, but such a call should be the exception rather than the rule. Especially think a hundred times before you call too early in the morning or late at night. So you decided to call before 8 am and after 11 pm, at a minimum, should happen to the fire.

And most importantly, always be friendly. After the telephone wires are able to pass it as a gloomy look and dissatisfied expression on his face and welcoming smile.

Gulya Brick, "Pravda.ru"

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